![]() ![]() Some examples of the types of materials that are are protected by copyright include lecture notes, PowerPoint presentations, lab manuals, syllabi and streamed lectures. You as an instructor own the teaching-related intellectual property that you create as an instructor at Toronto Metropolitan University (TMU), unless you have assigned rights to the material to another entity by contract. Managers must take time to determine priorities for customer service policies and procedures.My course materials have been posted on a course sharing site like Course Hero or OneClass – what are my rights? Establishing feedback mechanisms, polite manners and positive appearance will make any company better when properly implemented. These rules must be effective, clear and precise according to the company product. ![]() What Companies Must DoĮvery company must be confident in its customer service policies and procedures. An example of customer service policies and procedures can be found in the reference section. The best way is by stating what is required as an employee with steps, and rewarding the employees who meet the standards. Management can encourage this behavior with training and employee motivation perks. For instance, policies can allow for leadership to flourish among employees. ![]() What Companies Can DoĬompanies can create better strategies in business with ever-improving customer service policies and procedures. Once, these are reviewed, proper steps can be taken to enhance customer service policies and procedures. Feedback and surveys are fundamental to transferring policies and procedures. The external customers are the people who buy the product, while internal customers are employees of the company. Gain input from external and internal customers. Write new customer service policies and procedures every year there is a meaningful change to the objective of the job. Employees and managers alike should look for new methods to help and serve customers. Companies should look for new opportunities to improve customer service policies and procedures. ![]()
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